Shipping Policy

Shipping Policy

At DragPixels, we strive to ensure a smooth and hassle-free shopping experience for our customers. Below are the details of our shipping policy:

Order Processing & Shipping Timeline

  • All orders will be processed and shipped within 1 business day after the order is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once shipped, customers will receive a tracking number via email or WhatsApp.

Shipping From

All orders are shipped from our warehouse located at:

Sri Venkateshwara Complex, Railway Gate, near Adarsh Colony, Sri Venkateshwara Colony, Bidar, Karnataka 585401, India

Delivery Time

  • Standard shipping timelines vary based on location. Estimated delivery times are:

    • Metro Cities: 3-5 business days

    • Non-Metro Cities & Remote Areas: 5-7 business days

  • Shipping delays may occur due to unforeseen circumstances such as weather conditions, courier service disruptions, or high order volumes.

Shipping Charges

  • Shipping charges will be calculated at checkout based on the delivery location and package weight.

  • Free shipping may be applicable on select promotional offers or orders above a certain value.

Delivery Address Guidelines

  • Customers must ensure that the shipping address provided is accurate and complete.

  • If the address is incorrect or incomplete, and the package is returned to DragPixels, the customer must pay the full forward shipping charges to have it resent.

  • If an address correction is requested after shipment, a fee of Rs. 150 + GST will be charged for the correction.

Delivery Confirmation & OTP Verification

  • DragPixels partners with reliable couriers offering an OTP-based delivery system.

  • Customers must provide the OTP only after receiving the package.

  • If the OTP is shared before receiving the package, DragPixels will not be liable for loss, and the customer must file a police complaint against the courier company.

Order Tracking

  • Customers can track their orders using the tracking link provided via email or WhatsApp.

  • If an order does not arrive within the estimated time frame, customers should contact DragPixels for assistance.

Undelivered Orders

  • If a customer refuses delivery or reschedules more than twice, the order will be returned to DragPixels.

  • To have the package resent, the customer must pay the full forward shipping charges.

For any shipping-related inquiries, please contact us at:

DTRAC STORE 

SY NO 3, PLOT NO 1, VENKATESHWAR COMPLEX, VENKATESHWAR COLONY, BIDAR, Bidar, Karnataka, 585403

DragPixels reserves the right to update this shipping policy at any time without prior notice.